Farm Debt Mediation Service Service Standards

Under normal circumstances:

  • Our goal is to respond to general inquiries made to our phone number or email address before the end of the next business day.
  • Our goal is to notify you if your application has been accepted or not by end of next business day.
  • Our goal is to have all necessary documentation sent to creditors and producer seven (7) business days prior to the mediation meeting.
  • Our goal is to schedule the first mediation meeting within 70 calendar days after acceptance of your application.
  • AAFC is committed to developing and delivering client-focused, results-based programs and services. Performance against service standards will be tracked and the results will be made available to clients on a quarterly basis.

Read more about Service Standards at Agriculture and Agri-Food Canada.

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