Canadian Agricultural Adaptation Program (2014-2019) — 5. Service Standard
5. Service Standards
Under normal circumstances:
- Our goal is to respond to general inquiries made to our phone number or email address before the end of the next business day.
- Our goal is to acknowledge receipt of your application within 1 business day.
- Our goal is to assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package.
- Our goal is to send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter.
- Our goal is to send you a payment within 30 business days of receipt of a duly completed and documented claim. This is applicable only if an agreement is signed.
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